App Not Working Fix Guide
If the app is freezing, failing to load, or logging you out repeatedly, this page provides a structured troubleshooting workflow before escalating to support.
Map the symptom first
Different issues need different fixes: login loops, blank screens, payment-panel failure, and slow rendering each have distinct root causes.
Quick fix steps
Restart app, clear cache, relaunch session, and check account status. Avoid repeated reinstall cycles before simple checks are complete. Alternatively, use the mobile web guide as a fallback.
Network and version checks
Confirm stable internet, active app version, and OS compatibility. Many recurring issues come from old app builds after backend changes.
Escalation with logs
Share device model, OS version, app version, timestamp, and screenshots/video when contacting support. Evidence-rich tickets resolve faster. See the customer care guide for how to prepare a good support ticket.