Email Support Guide
Email is useful for account and payment cases that require attachments, timeline history, and formal escalation references.
Write a structured support email
Use a clear subject line, issue summary, exact timestamps, and expected resolution outcome.
Attachment hygiene
Attach clean screenshots with visible IDs and timestamps, and avoid sharing sensitive credentials. Review security and privacy guidelines before sending attachments.
Follow-up cadence
Follow up after stated response windows — for urgent issues, switch to WhatsApp support. and keep all messages in one thread for continuity.