WhatsApp Support Guide
WhatsApp can be convenient for quick updates, but users should verify official numbers and protect account data during conversations.
Verify official WhatsApp channels
Use only contact numbers listed on verified site pages. Do not trust random contacts — see the scam and fake link warning guide.
Safe messaging practices
Never share OTP, PIN, or full card data in chat. Ask agents for ticket IDs to track conversations formally.
When to switch channels
For document submission or complex payment disputes, escalate from chat to email ticketing for clearer audit trails.